Terms and Conditions

All bookings are made and accepted in accordance with the following terms and conditions which form the basis of your contract with Exclusivity Ltd.

Booking confirmation and deposit

The person who makes the booking does so on behalf of all the party members and is responsible for all the payments to Exclusivity Ltd. When a tour has been finalised and accepted by the client Exclusivity will require a deposit of 25% of the total cost. If the booking is made within 10 weeks of the date of arrival, Exclusivity will require full payment at the time of booking. Only when the deposit has been made with Exclusivity confirm your booking and tour arrangements.

Payment of Final Balance

Final payment of the balance is due 10 weeks prior to the client’s date of arrival. If payment is not received by that date Exclusivity reserve the right to cancel the tour in its entirety. In such events the deposit shall not be refunded. Please note that you may not receive a reminder that the final payment is due.

Alterations to a Booking

Exclusivity will endeavour to accommodate any changes the client wishes to make up to 10 weeks prior to arrival. There will be no administrative fee for this service, however any additional costs that are incurred as a result of said changes shall be charged to the client accordingly. Please note non refundable deposits and prepayments already may be lost. Any alterations within 10 weeks prior to your arrival will be treated as cancellation and cancellation charges will apply.

Cancellation by the client

More than 10 weeks prior to arrival                           Deposit Only

4-10 weeks prior to arrival                                        50% of the total cost

Less than 4 weeks prior to arrival                             100% of the total cost

Changes made by Exclusivity Ltd

Exclusivity will not cancel your booking unless it is necessary to do so as a result of force majeure or if the client failed to pay the invoice balance. In the unlikely event we have to cancel the vacation we will offer another tour of at least a similar standard or a refund of all monies within 14 days of your decision not to accept the alternative offered. Whilst every effort is made by Exclusivity to ensure the accuracy of our descriptions of service, accommodation and information provided, the company is not always able to control all elements of the tour and it is possible that facilities may be withdrawn or changed due to weather conditions or maintenance beyond our control. Exclusivity will advise the client of any major changes they are aware of.

Force Majeure

Exclusivity will not be liable for additional expenses incurred through travel delay, Acts of God, or events beyond our control. Force majeure constitutes any unusual or unforeseeable events which are beyond our control such as war or the threat of it, riots, civil unrest, terrorist activities, industrial disputes, natural or nuclear disasters, fires or adverse weather conditions.

Price Guarantee

We reserve the right to increase or decrease our prices at any time. If you accept the price of your tour as quoted at the time of booking and pay the full amount, that price is guaranteed against any further price rises. If you decide not to take advantage of this scheme, the client can pay their 25% deposit and the final 75% may reflect any price increases as a result of currency or fuel price fluctuation. Exclusivity will absorb the first 5% . If the increase exceeds 10% of the total holiday cost the client will be entitled to a full refund.

Exclusivity Responsibilities

Exclusivity shall provide the client with travel arrangements in accordance with the contract and accept responsibility for any loss or damage caused by its employees. Exclusivity will give all reasonable help in resolving dispute with independent third parties. All tickets and arrangements made by Exclusivity for transport and accommodation are made by us on the condition that we shall not be liable for loss, damage, accident or delay which may be caused by defects on the transport vehicle or by the negligence of the vehicle driver. Exclusivity will not be liable for the death, personal injury or illness caused by any member of the client party

Your responsibilities

Exclusivity strongly recommend for their clients own protection that they take out insure to cover them in the event of cancellation, loss or damage to luggage, personal injury, accident or illness. It is each party members responsibility to ensure they possess all the necessary passports, visas, health certificates as required by law. Exclusivity will not be liable for loss of service or extra expenses incurred due to lack of such documentation. No credit or refund will be given for any unused services included in the tour price or for any lost, mislaid or destroyed travel documents.

Complaints

If you have a complaint while on tour you should immediately notify the local supplier ( hotel, etc)and inform Exclusivity at the earliest opportunity. If the matter is not resolved, full details must be forwarded in writing within 28 days to our registered office. If you do not act immediately and Exclusivity and our suppliers are left unaware of the problem, it will not be possible for us to resolve your complaint and you will effectively forfeit any claims against us.